SMPS: Service! The Foundation For Success

We all talk about “serving the client,” “focusing on the client” and making it “all about the client.” What does that mean?
All jobs, no matter the product or service, must begin with a nuanced awareness of the end user, the client. Whether you are flipping burgers or designing and building a cutting edge skyscraper in the middle of a city, your understanding of the end user, the client, will determine your success.
In this highly interactive program, you will learn and practice skills that integrate service into every aspect of your life, both at work and at play. Each participant will have the opportunity to practice simple, but not easy, actions to develop service attitude and delivery. We will cover how each of your responsibilities, whether writing proposals, giving presentations, designing and building, developing business, and even assisting others in these endeavors, has service at its core.
The skills you will learn are not personality-based. Anyone can learn them and adjust them for a perfect fit. You will also learn how to coach others for these skills so that you can spread the spirt throughout your firm, your friends and your family. We might even have time to include the dog.
Those of you who have had the pleasure of attending one of Susan’s programs know how instructive and hilarious she is. You won’t want to miss this exciting opportunity. Be sure to spread the word and invite those you think would appreciate her candor, authenticity and humor, as well as the opportunity to learn how to supercharge your career and relationships by developing your service attitude.
Learning Objectives:

1. How serving affects your place in your firm
2. How serving affects your place in the outside world
3. How service impacts presentation, proposals, collecting information, delegation, listening, and even quitting

$100.00 Member Registration
$125.00 after 05:00 pm April 11

$175.00 Non-Member Registration
$200.00 after 05:00 pm April 11

About the Speaker:

Susan Murphy has spent the last 20 years in the AEC industry, helping architects, engineers and construction firms hone their presentation and interview skills.
Murphy, as most know her, has had a mapquest worthy career path. From international tour director and Director of Travel Industry Marketing for Club Med, to a career at Communispond, the world’s leading communication skills consultant, Susan’s fate led her to a SMPS National Conference, where she filled in for a cancelled speaker and was smitten by the industry.
Susan founded Murphy Motivation and Training to focus on the AEC world and thinks she is the luckiest woman on the planet to have found her niche.
Susan divides her time between Beaufort, SC and Bozouls, France. When she isn’t teaching, coaching or writing, she hikes with her husband, Ullrich Klamm, and her dog, Frankie. They all try to serve one another, but her husband, Ullrich Klamm, brings her coffee in bed so he wins.
Susan also writes an advice column “Aunt Bossy: Dear Abby on Steroids” which can be found in the “Lowcountry Weekly.”
Here’s what attendees say about Susan:
“I have been to many, many of these presentation training courses in my twenty years of practice, and Susan Murphy is the best I’ve ever seen.”
Ted Hammer, AIA, Senior Managing Partner, HLW International, New York
“Susan really understands people and connects with them, especially engineers. She has an incredible gift to draw them out so they give their best while focusing on the client. She’s funny and entertaining while teaching important skills around the serious business of delivering presentations. A real Pro!”
Gabriele Mack, Vice President, Strategic Marketing and Supplier Diversity, Sverdrup Civil, Inc., St. Louis
“We just saw the gold standard.”
David Tubridy, AIA, President, Bergmeyer, Boston